We have established this Quality Policy to be consistent with the purpose and context of our organization.
Customer focus: As an organization we have made a commitment to understand our current and future customers’ needs; meet their requirements and strive to exceed their expectations. Order-specific customer requirements are distributed to manufacturing personnel to assure the requirements are met.
Leadership: Senior leadership are involved in the daily operation of ALBANY FOAM and are responsible for all decision-making and planning.
Safety Comes First! – All ALBANY FOAM team members have the responsibility and authority to stop work for safety and quality reasons.
Control of incoming materials: Raw materials will be purchased from suppliers with a proven track record. ALBANY FOAM has developed an “Approved Suppliers” of these suppliers and only purchases material from those on this list.
Receiving Verification: Incoming materials are accepted upon review of the data reported on Certificates of Analysis provided by our Approved Suppliers. Defective material is reported to suppliers and returned for credit and/or replacement.
Product Verification: Finished Goods are measured by verify that they meet customer specifications and are packaged in accordance with customer requirements, prior to shipment.
Customer Satisfaction: Our goal is to achieve total customer satisfaction. If we receive notification from our customers of defective or non-conforming material, ALBANY FOAM will notify all personnel so that the defects or non-conformance will be prevented from occurring on replacement material shipments and subsequent orders.
Date: 10/10/19
